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602-975-3322
Knowledge base
General
Getting Started
2
What's the best way to get started with SalesSling?
System Requirements
Contacting Us
1
Our contact details
Using Sales Sling - Manager
Common Dispositions
7
Callback (Calendar Event)
Appointment (Calendar Event)
Redial
Voicemail Drops
Automated Email
View all 7
Campaigns
4
Creating a New Campaign
Adding Contact Lists
Assigning Permissions
Adding Scripts
Phone Numbers
5
Enabling Local Presence Numbers (Smart Matching)
Adding Direct Dial Numbers
Adding Campaign Numbers
Adding Phone Numbers
How Local Presence Works
Reporting
1
Report Overview
User Management
6
Adding a User
Assigning Campaigns To Users
Call Whispering & Barging
Live Call Monitoring
Changing Passwords
View all 6
Voicemail
3
Voicemail Setup: Individual Users
Alternate: Setting Up Voicemail By User Group
Setting Up System-Wide Voicemail
FAQ's
3
How do I Import Lead Lists?
How do I create a new campaign?
How do I export contacts?
Voicemail Drops
0
Using Sales Sling - Agent
Common Tasks
6
Checking Voicemails
Logging In
Making Calls
Entering the Predictive Dialer
Set a personal Voicemail Greeting
View all 6
Dialing
3
Preview Dialing
Auto Dialing/Power Dialing
Predictive Dialing
FAQ's
6
What do I do for audio issues or issues with my phone?
My microphone is not working
What is the difference between Predictive, Preview, Auto, and Power dialing?
Microphone not working after a Windows update
Advanced - Windows Mic settings
View all 6
Managing Contacts
2
Add a phone number to internal DNC list
Manually add a Contact
Sales Funnel
1
Manually add a Lead to the Sales Funnel
Advanced
Email
1
Adding Templates
Campaign Configurations
4
Campaign Edit - Dialer Setup
Editing Campaign Dispositions
Setting up Agent Scripts
Adding Custom Fields
Other
2
Reassign 'owned' Contacts
Clear Cache
Zapier Integration
1
How to setup Zapier Integration
Agent Training
Welcome
1
Read Me!
Chapter 1: Logging In
2
1.1 - Logging In
1.2 - Enabling Microphone
Chapter 2: Agent Dashboard
6
2.0 - Agent Dashboard
2.1 - Your Performance
2.2 - Campaigns
2.3 - Predictive Dialing
2.4 - Leaderboards
View all 6
Chapter 3: Making Calls
6
3.0a - Which Dialer Will I be Using?
3.0b - Contact Screen
3.1 - Contact Information
3.2 - Web Phone
3.3 - Dispositions
View all 6
Chapter 4: The Funnel
2
What is the Funnel?
Working Leads
FAQ's
0
Help Desk Software
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