Reports are accessible from the left -

Dashboards



Here is a brief summary of common reports:

Campaign Activity

 - user activity across Campaigns, such as # of calls and dispositions and talk time


Campaign Audit

 - # of contacts available in each Campaign


Call Report

 - call info and dispositions for a user/Campaign/phone #


User Activity

Summary of the # of calls and talk time.

-- this is a good quick and easy summary of the day.