Reports are accessible from the left -
Dashboards
Here is a brief summary of common reports:
Campaign Activity
- user activity across Campaigns, such as # of calls and dispositions and talk time
Campaign Audit
- # of contacts available in each Campaign
Call Report
- call info and dispositions for a user/Campaign/phone #
User Activity
Summary of the # of calls and talk time.
-- this is a good quick and easy summary of the day.