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602-975-3322
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Agent Training
Welcome
1
Read Me!
Chapter 1: Logging In
2
1.1 - Logging In
1.2 - Enabling Microphone
Chapter 2: Agent Dashboard
6
2.0 - Agent Dashboard
2.1 - Your Performance
2.2 - Campaigns
2.3 - Predictive Dialing
2.4 - Leaderboards
View all 6
Chapter 3: Making Calls
6
3.0a - Which Dialer Will I be Using?
3.0b - Contact Screen
3.1 - Contact Information
3.2 - Web Phone
3.3 - Dispositions
View all 6
Chapter 4: The Funnel
2
What is the Funnel?
Working Leads
Help Desk Software
by Freshdesk