This section of your Contact Screen is where you will disposition you call after hanging up. Dispositions will only be available AFTER a call has been completed. They will remain grayed out until then. Select a disposition, enter any notes related to the disposition (sometimes this is required to continue), and click save.
Your dispositions are completely customizable by your admin, and may vary from campaign to campaign depending on your sales process. Essentially, they will serve one of three functions:
- Leaving a history of contact (Left Message, No Contact...)
- Creating a lead, appointment, or callback (Prospect, APT, or CB)
- Closing a contact (In case of Bad #'s, DNC lists, No Interest, etc...)
In the example above we have some common dispositions that most people using Sales Sling will see. Codes are typically set for the sake of keeping things short (i.e. CB = Call back) Here is what each of these dispositions means and it's function. Keep in mind, this is a reference and your dispositions may have different names and functionality:
APT (Appointment): Brings up a separate screen for you to set up an appointment with the contact. They will not be dialed until their appointment date.
Prospect: Takes the contact out of the dialer and turn them into a lead. This usually places them in the first bucket in your sales funnel (the sales funnel is the next chapter)
CB (Callback): Brings up a separate screen for you to set up an call back with the contact. They will not be dialed until their appointment date. Much like APT, but will not report to your admin as having an APT set.
NC (No Contact): Makes record that you could not make contact.
LM (Left Message): Makes record that you left a message
RD (Redial): Redials the number. (i.e. the call dropped or you got disconnected)
NO (Not Interested): Closes the contact due to lack of interest. They will no longer be dialed.
Bad #: Closes the contact due to a bad or wrong number. They will no longer be dialed.
DNC (Do Not Call): Places the contact on an internal DNC list. They will no longer be called system-wide.
Skip: Ends the call and skips to the next contact. No disposition is recorded.