User Management

User Management

Adding a User
Adding User(s) To add new user(s) to your account head to Settings>Users>User Accounts, and select Add Users.   1.  In the first box, Cop...
Mon, Jul 8, 2019 at 1:28 PM
Assigning Campaigns To Users
1.  From your Manager Dashboard, locate the “Campaigns” box  2.  Choose the campaign in which you would like to assign permissions, click on the “Actions” ...
Thu, Sep 6, 2018 at 2:23 PM
Call Whispering & Barging
You can whisper into an in-call agent's headset, monitor their call, and take full control over a call, all from the Agent Activity window in your Manag...
Fri, Jun 15, 2018 at 1:39 PM
Live Call Monitoring
Follow step 1 of our article on Call Whispering & Barging.  
Fri, Jun 15, 2018 at 1:44 PM
Changing Passwords
Passwords can be changed under User Accounts.  Head to Settings>Users>User Accounts, select the user whose password you would like to change. and head...
Wed, Sep 18, 2019 at 6:37 PM
Changing Usernames
Usernames can be changed under User Accounts.  Head to Settings>Users>User Accounts, select the user whose username you would like to change. and head...
Wed, Sep 18, 2019 at 6:40 PM