User Management

User Management

Adding a User
Adding User(s) To add new user(s) to your account head to Settings>Users>User Accounts, and select Add Users.   1.  In the first box, Cop...
Mon, Jul 8, 2019 at 11:28 AM
Assigning Campaigns To Users
1.  From your Manager Dashboard, locate the “Campaigns” box  2.  Choose the campaign in which you would like to assign permissions, click on the “Actions” ...
Thu, Sep 6, 2018 at 12:23 PM
Call Whispering & Barging
You can whisper into an in-call agent's headset, monitor their call, and take full control over a call, all from the Agent Activity window in your Mana...
Fri, Jun 15, 2018 at 11:39 AM
Live Call Monitoring
Follow step 1 of our article on Call Whispering & Barging.  
Fri, Jun 15, 2018 at 11:44 AM