Adding User(s) To add new user(s) to your account head to Settings>Users>User Accounts, and select Add Users. 1. In the first box, Cop...
Mon, Jul 8, 2019 at 11:28 AM
1. From your Manager Dashboard, locate the “Campaigns” box 2. Choose the campaign in which you would like to assign permissions, click on the “Actions” ...
Thu, Sep 6, 2018 at 12:23 PM
You can whisper into an in-call agent's headset, monitor their call, and take full control over a call, all from the Agent Activity window in your Mana...
Fri, Jun 15, 2018 at 11:39 AM
Follow step 1 of our article on Call Whispering & Barging.
Fri, Jun 15, 2018 at 11:44 AM