Common Dispositions

Templates for configuring some of the more common dispositions within Sales Sling. This is not a finite list, feel free to mix and match for custom functionality!

Callback (Calendar Event)
Functionality: - Sets a calendar event for the dialing agent. - Removes contact from the calling queue until the time of the Callback. - Agent will recei...
Thu, May 2, 2019 at 8:27 AM
Redial
Functionality: - Using this disposition will re-dial the same number you just called. - This disposition is the only way the system will allow you to do t...
Wed, May 1, 2019 at 9:36 AM
Voicemail Drop Disposition
Functionality: - Each Voicemail Drop disposition you create will automatically drop a pre-recorded message when selected - You may record in your own voic...
Thu, May 2, 2019 at 9:54 AM
Automated Email
Functionality: - Sends one of your email templates to the contact.   Note: you must have email integrated, and at least one email template configured.   ...
Wed, May 1, 2019 at 9:45 AM
Move Contact to Another Campaign
Functionality: - Moves the contact to another campaign - This can be used to re-organize calling lists, or to categorize contacts for easy export later on...
Wed, May 1, 2019 at 9:51 AM
Move Contact to a Funnel Bucket
Functionality: - Moves contact into the funnel, into a bucket of your choosing.   - Closes out the contact in that campaign (will not be called through th...
Wed, May 1, 2019 at 10:05 AM
Appointment (Calendar Event)
Functionality: - Creates and appointment event-type on the appointment recipient's calendar (See "Notes" below) - Moves the contact into th...
Thu, May 2, 2019 at 9:48 AM