Chapter 3: Making Calls

3.0a - Which Dialer Will I be Using?
There are 3 different types of dialers within Sales Sling: Preview Auto/Power Predictive Find out from your admin which type of dialing you will be do...
Thu, Jul 12, 2018 at 3:20 PM
3.0b - Contact Screen
When you enter the Preview or Auto dialer, or when you are connected to a call in the Predictive dialer, this is the screen that you will see.  To the lef...
Thu, Jul 12, 2018 at 3:21 PM
3.1 - Contact Information
This is where all contact information will be displayed for the contact you are calling.  This will tell you: The number you are calling FROM (This c...
Thu, Jul 12, 2018 at 11:21 AM
3.2 - Web Phone
When you are in a call, your web-phone dial pad will look like this.  Most of the functionality on this screen is fairly self-explanatory, so this arti...
Thu, Jul 12, 2018 at 11:44 AM
3.3 - Dispositions
This section of your Contact Screen is where you will disposition you call after hanging up.  Dispositions will only be available AFTER a call has been co...
Thu, Jul 12, 2018 at 12:25 PM
3.4 - Notes/Custom Fields
The bottom portion of the Contact Screen will show Contact Notes, Custom Fields, and a map view for the contact's address.  You may toggle between th...
Thu, Jul 12, 2018 at 1:06 PM